Terms & Conditions

All Terms and Conditions of this TOS (Terms of Service) may be modified at our sole discretion without prior warning. A change to this TOS does not constitute grounds for early contract termination or non-payment. Please check back regularly for any updates.

Use of SecureAX Pte Ltd Service constitutes acceptance and agreement to SecureAX Pte Ltd TOS (Terms of Service). From herewith in this TOS, the usage of “us”, “we”, “our”, “ours” shall constitute reference to SecureAX Pte Ltd, the usage of “you”, “your”, “they”, “them” shall refer to client / customer of SecureAX Pte Ltd.

Acceptance of Contractual Agreement
Client agrees that by placing an order either by means of electronic ordering (web order form) or submitting a written contract, and receipt of such order by SecureAX Pte Ltd, that you are agreeing to our TOS, AUP, and SLA. No Modifications of said contract by customer is allowed.

SecureAX Pte Ltd will provide, and Customer will purchase and pay for, the Services, and service fees specified in the Order for the applicable Service Description. Customer acknowledges that the service, and service fees have been communicated to the customer, and that they are aware of all applicable charges as per contract, AUP, SLA, and TOS. Customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.

In connection with any Hosting Services, if Customer’s actual bandwidth usage in any month exceeds allotted amount, specified in Customer’s contract, Customer will pay SecureAX Pte Ltd any additional fees as specified in the Service Description.

Client agrees to be liable for any resolution or penalty charges involved in the dispute or resolution of complaints on violation of service at Client’s fault, such as and not limited to DoS (Denial of Service) and Unsolicited E-Mail (SPAM) activities.

Establishment of this service is contingent upon receipt of payment from Customer to SecureAX Pte Ltd. Subsequent payments are due on the anniversary date of the month for that month’s service, unless customer requests all monthly payments to be consolidated to one specific billing date. Any additional services relative to a primary hosting account, will be prorated to the primary hosting account’s monthly recurring billing date, along the following guidelines of prorating methodology: (total monthly fees/ 30) * number of days to monthly recurring billing cycle. Any setup fees will be charged full setup fee pricing, and are applied at time of initial request of such services.

Late Payment:
Services will be subjected to suspension if full payment is not received by the invoice due date. Late payment interest will be charged on the overdue amount at 1.5% or US$5 per month whichever is higher. For reactivation of service, a reconnection fee of US$5 applies.

Delinquent Accounts:
SecureAX Pte Ltd may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due. Such termination or denial will not relieve Customer of responsibility for the payment of all accrued service fees, or any collection fees.

Account Cancellation:
All requests for canceling any service / services must be made in writing with at least 30 days notice but not more than 60 days prior written notice and emailed to support[at]secureax.com.

Refunds and Disputes:
All payments to SecureAX Pte Ltd are nonrefundable. This includes any setup fees and monthly fees regardless of usage. All billing disputes must be reported within 30 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as chargeback’s, in SecureAX Pte Ltd discretion which is valid, under the terms and conditions of our SLA, AUP, and TOS, will result in service interruption, and reconnection fees to restore the desired service.

Have any questions? Please contact us to discuss. Contact Us