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SecureAX Managed Services

SecureAX Managed Services

Standard Plan is included in every cloud service

SecureAX Managed Services lets you engage us to manage your Cloud IT Infrastructure so you can manage your business! Let us turn your IT infrastructure worries into complete peace of mind!

24x7 Support

Call us or send us a support ticket anytime if you require our technical assistance

Fix Infrastructure

In case of infrastructure issues such as server crash or network slowness, we will help you fix it

Fix Platform

If you are unable to access to remote desktop or secured shell, we will help you fix it

Proactive Alert

Expect to hear from us with alerts on uptime, performance, security & billing to keep your cloud servers running!

More Details on Our Scope: 24x7x365 Professional Technical Support, OS Installation, LAMP Installation, IIS & ASP.Net Installation, Control Panel Installation (Licenced separately), Hardware Support & Maintenance, Network Support (Both Public & Private Network), Server Reboot Requests, Troubleshoot & Fix Infrastructure (Network & Hypervisor), Troubleshoot & Fix Platform (ensure remote desktop & SSH are accessible at all times), Managed Backup (Licenced separately), Backup Restoration & 24x7x365 Monitoring with Proactive Alert.

Advanced Plan is available for S$150/month

If you require a more hands-off approach in managing your cloud servers, do consider our Advanced Plan. The SecureAX Advanced Managed Services offer more comprehensive and proactive approach in troubleshooting and fixing problems for you, alongside with the routine updates and cloud server health inspection.

24x7 Support

Call us or send us a support ticket anytime if you require our technical assistance

Fix Infrastructure

In case of infrastructure issues such as server crash or network slowness, we will help you fix it

Fix Platform

If you are unable to access to remote desktop or secured shell, we will help you fix it

Fix Application

If your web, email, FTP or control panel service is not responding, we help you fix it.

Updates Covered

We proactively help you update your Windows or Linux OS and critical services from vulnerabilities

Database Covered

If you are using MySQL or Microsoft SQL Database, we help you fix, optimise and patch from time to time

Goodwill Advice

If your application is something we are familiar with, we will be happy to provide you with goodwill advice for improvements

Proactive Fix

We fix your problem relating to uptime, performance & security to keep your cloud servers running!

More Details on Our Scope: 24x7x365 Professional Technical Support, OS Installation, LAMP Installation, IIS & ASP.Net Installation, Control Panel Installation (Licenced separately), MySQL or MS SQL Database Installation, Hardware Support & Maintenance, Network Support (Both Public & Private Network), Server Reboot Requests, Troubleshoot & Fix Infrastructure (Network & Hypervisor), Troubleshoot & Fix Platform (ensure remote desktop & SSH are accessible at all times), Troubleshoot & Fix Application (web server, email server, FTP server, control panel service), Proactive Update for Operating Systems and core backend services, MySQL or MS SQL Database optimisation & fault troubleshooting, Managed Backup (Licenced separately), Backup Restoration & 24x7x365 Monitoring with Proactive Fix of problem upon detection. If your application is something we are competent with (eg WordPress, Magento, to name a few), we will be happy to provide you with free goodwill advice to improve your application for better speed, security & reliability.

Professional Plan tailored to your needs

If you require managed services tailored to your needs, do reach out to us. Our scope can even cover datacenter audit to help you comply with any regulatory requirements your business may need to meet!

Frequently Answered Questions

Can I mix Standard and Advanced Managed Services?
Yes, every cloud server is tagged to its Managed Services plan so you can mix different managed services plan based on your different needs on each server.
Is initial server hardening & audit done?
Yes, this will be done under our Advanced or Professional Managed Services
Is there any contract for Managed Services?
There is no contract for our Standard Managed Services, since it is included in all our cloud servers offerings. However for Advanced or Professional Managed Services, there is a minimum 12 months contract.
Can I request for Managed Services to cover my on-premise infrastructure?
Yes, under our Professional Managed Services we can help you extend the coverage to your on-premise infrastructure to enhance your hybrid cloud experience. Note that we do not provide any management services for end user endpoints, such as PCs, laptops or workstations
How many hours will you spend on my cloud servers?
It is hard to quantify exactly how many hours our engineers will spend managing your cloud servers. What we do know is the initial effort to deploy and secure your cloud server will be very extensive. The on-going proactive patch & upgrade management will be subject to the frequency of the covered platform or application being released with new updates.