SecureAX Managed Services

Most of the services offered by SecureAX are Managed. Managed services ensure that there are no hidden costs involved whenever our customers need our remote hands services or basic troubleshooting. Depending on our customers’ preferences, Fully Managed services are available as an optional upgrade, where more priority and sophisticated services can be included in our services.

Managed Services Comparison

Features

Basic Managed

Gold Level

Fully Managed

Platinum Level
Service AvailabilityIncluded in Cloud HostingOptional Upgrade
Typical Turnaround TimeWithin 24 hoursWithin 12 hours
24x7x365 Professional Technical Support
Hardware Support & Maintenance
Network Support (Both Public & Private Network)
Server Reboot Requests
Premium Bandwidth
Backup Management (Software Licence & NAS Space are charged separately)
Control Panel Patch Management (Licenced separately)Upon RequestProactively
Database Patch Management
Application Patch Management
Application Fault Analysis
Firewall Management
IT Policy Compliance & Workflow Adoption

Have any questions? Please contact us to discuss. Contact Us