SecureAX Managed Services

Most of the services offered by SecureAX are Managed. Managed services ensure that there are no hidden costs involved whenever our customers need our remote hands services or basic troubleshooting. Depending on our customers’ preferences, Fully Managed services are available as an optional upgrade, where more priority and sophisticated services can be included in our services.

Managed Services Comparison

Features

Basic Managed

Silver Level

Pro Managed

Gold Level

Fully Managed

Platinum Level
Service Availability Included FREE USD$100/month Custom Quoted
Typical Turnaround Time Within 24 hours Within 12 hours Within 12 hours
Server Administrative Hours 1 hour/month 3 hours/month Unmetered
24x7x365 Professional Technical Support
Dedicated Support Team
Software Installation
OS Installation
LAMP Installation
IIS & ASP.Net Installation
Control Panel Installation (Licenced separately)
Microsoft SQL Database Installation (Licenced separately)
Custom Software/Components Installation
Software Maintenance
LAMP Upgrade
IIS & ASP.Net Upgrade
Control Panel Upgrade
Microsoft SQL Database Upgrade
Web Application Upgrade
Administrative Tasks
Hardware Support & Maintenance
Network Support (Both Public & Private Network)
Server Reboot Requests
Web/Email Server Fault Ratification
Web/Email Server Performance Optimisation
MySQL/Microsoft SQL Database Performance Optimisation
IT Policy Compliance & Workflow Adoption
Server Security
Initial Server Hardening
Software Firewall Management
Hardware Firewall Management (Hardware quoted separately)
Hacked Server Recovery
Backup Management
Off Server Backup with R1soft (Licenced separately)
Backup Restoration

Have any questions? Please contact us to discuss. Contact Us